<title>Refund-policy | Penguin Global Publisher</title>
<?php include('modules/head.php'); ?>

<body class="lp_wrap">

    <!-- ======= Header ======= -->

    <?php include ('modules/header.php'); ?>

    <section class="sec_1 other-sec-banner privacy_ha">
        <div class="container">
            <div class="row align-items-center">
                <div class="col-md-12">
                    <div class="about_us privacyy">
                        <h1>Refund Policy</h1>

                    </div>
                </div>

            </div>
        </div>
    </section>

    <section class="privacy">
        <div class="container">
            <div class="row">
                <div class="col-md-12">

                    <div class="content_terms">
                        <h3 class="sub-heading">Refund Policy</h3>
                        <p><strong>Penguin Global Publisher refund policy is not applicable when:</strong></p>
                        <ul>
                            <li>
                                <p>You choose a discounted coupon</p>
                            </li>
                            <li>
                                <p>You choose a promo/special service package</p>
                            </li>
                            <li>
                                <p>You have approved the initial draft</p>
                            </li>
                            <li>
                                <p>You have requested revisions</p>
                            </li>
                            <li>
                                <p>You have canceled the order due to non-related reasons in regard to the Penguin
                                    Global Publisher and its policies</p>
                            </li>
                            <li>
                                <p>You have not contacted Penguin Global Publisher for more than 2 weeks since the
                                    project
                                    initiated</p>
                            </li>
                            <li>
                                <p>You have violated Penguin Global Publisher terms &amp; conditions and privacy policy
                                </p>
                            </li>
                            <li>
                                <p>You have approached another service provider or freelancer for the same project
                                    assigned to Penguin Global Publisher</p>
                            </li>
                            <li>
                                <p>You have provided an incomplete project brief</p>
                            </li>
                            <li>
                                <p>You have demanded a change in the any draft</p>
                            </li>
                            <li>
                                <p>You have exceeded from the maximum time allowed to ‘request for refund’ and make
                                    claims</p>
                            </li>
                            <li>
                                <p>You have other reasons such as change of mind, dispute with your partners, or other
                                    similar reasons</p>
                            </li>
                            <li>
                                <p>You have approved the deliverables</p>
                            </li>
                            <li>
                                <p>You have accepted multiple revisions for any service</p>
                            </li>
                            <li>
                                <p>You have ordered a bundle service and are dissatisfied with any specific service,
                                    refund can only be claimed against that specific service and ‘not’ the complete set
                                    of bundle services</p>
                            </li>
                            <li>
                                <p>You have failed to provide the initial project brief within 10 days of order
                                    placement</p>
                            </li>
                        </ul>
                        <h3>How to Claim Your Refund</h3>
                        <p>To ensure that your refund request is processed effectively and is approved, please make sure
                            that you meet the following requirements.</p>
                        <p>Specify your concern and claim your refund through any of the following three modes:-</p>
                        <p>Toll-free # <a href="tel:+17372049911">(737) 204-9911</a></p>
                        <p><a href="javascript:;" class="chats">Live Chat</a></p>
                        <p>
                            Email
                            <a href="mailto:info@penguinglobalpublisher.com">
                                info@penguinglobalpublisher.com
                            </a>
                        </p>
                        </p>
                        <p>We will try to resolve your query and concern in light of our revision policy immediately or
                            else will email you a refund request approval from our refund department. After the refund,
                            the rights to your draft would be transferred to Penguin Global Publisher and you would not
                            legally
                            be allowed to use any version of the draft sent by the company.</p>
                        <p> Since the rights to the draft would now be transferred to Penguin Global Publisher, you
                            concur that
                            you will have no right (immediate or circuitous) to use any reaction or other substance,
                            work item or media, nor will you have any ownership interest for or to the same.</p>
                        <p>If you have any questions or concerns about our Refund Policy, please get in touch with us by
                            clicking here <a href="mailto:info@penguinglobalpublisher.com"><span
                                    class="__cf_email__">info@penguinglobalpublisher.com</span></a>.
                        </p>
                        <p><strong>All refund requests will be fulfilled as per the following arrangement:</strong></p>
                        <p>If request for refund is made before the Initial draft delivery, you would be eligible for
                            Full Refund (less 10% service &amp; processing fee).</p>
                        <p>If request for refund is made between 48- 120 hours of the initial draft delivery, you would
                            be eligible for a 33% refund (less 10% service &amp; processing fee).</p>
                        <p>No refund request will be entertained after 120 hours of your initial draft delivery, however
                            since we believe in 100% customer satisfaction you`re encouraged to contact us in case of
                            any concern.</p>
                        <p>All refund requests should be communicated to the support department. Penguin Global
                            Publisher,
                            based on the violation of your user agreement reserves the right to approve/disapprove your
                            request on an individual case to case basis.</p>

                    </div>
                </div>
            </div>
        </div>
    </section>

    <?php include('modules/footer.php'); ?>

    <?php include('modules/foot.php'); ?>